Introduction
At Shya Exports Pvt. Ltd., we respect your privacy and are committed to safeguarding your personal information.
This policy explains how we collect, use, store, and protect data shared through our website, mobile apps, and all interactions with our business.
Our commitment is guided by:
Transparency – We clearly explain what data we collect and why.
Security – We protect information using advanced encryption and access controls.
Choice – You control how your data is shared or deleted.
Compliance – We follow Indian and international privacy regulations.
Information We Collect
We collect personal and business information for operational and compliance purposes:
Directly provided data: Name, company details, contact info, billing, and identity proofs.
Automatically collected data: IP address, browser type, device details, cookies, and analytics.
Third-party data: Information from logistics partners, banks, or regulators for trade processing.
How We Use Your Information
Your data is processed to:
Deliver products and services.
Manage orders, shipping, and payments.
Verify identity and prevent fraud.
Fulfil legal obligations (DGFT, Customs, RBI).
Share updates or marketing (only with your consent).
Sharing of Information
We do not sell personal data.
Information is shared only with:
Authorized service providers (logistics, IT, finance).
Regulators, when legally required.
Auditors and legal advisorsare under confidentiality agreements.
Data transferred outside India follows GDPR-level protection with Standard Contractual Clauses and encryption.
Data Retention
Retention timeline:
Customer & transaction records — up to 7 years.
Financial & statutory records — 8 years (per Indian Companies Act).
Employee data — 3 years post-exit.
Marketing data — until consent withdrawn.
Data Security
We apply 256-bit SSL encryption, multi-factor authentication, and store data in ISO 27001-certified data centers (India, Singapore, Germany).
Your Rights
You have the right to:
Access or correct your data.
Request deletion (“Right to be Forgotten”).
Withdraw marketing consent.
Restrict or object to processing.
Request data portability.
Email: privacy@shyaexports.com — we respond within 30 days.
Cookies
Our website uses cookies to improve user experience and analyze site traffic. You can disable cookies through your browser settings, though some features may not function properly as a result.
Third-Party Links
Our website may link to supplier, partner, or industry association websites. We are not responsible for the privacy practices of these external sites.
Children's Privacy
Our services are business-oriented and not directed at individuals under 18. We do not knowingly collect personal data from minors.
Changes to This Policy
We may update this Privacy Policy periodically. Continued use of our services after changes constitutes acceptance of the revised policy.
Data Protection Officer
Mr. R. Karthik Raj – Data Protection Officer
privacy@shyaexports.com | +91 44 4950 5570
Responsible for compliance, privacy requests, and regulator communication.
Contact and grievance redressal
Ms. S. Meenakshi – Head, Legal Compliance
grievance@shyaexports.com | +91 44 4950 5572
Shya House, Old Mahabalipuram Road, Perungudi, Chennai – 600 096, India.
Questions about these terms?
Contact the Metline team about this Privacy Policy, the practice of a site or your dealing with us.
Questions about these terms?
Contact the Metline team about this Privacy Policy, the practice of a site or your dealing with us.